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Systems for businesses that run on bookingsLicense · 04107704
SkySpan Marketing
What we do

Make the work flow.
Then make it grow.

A clear diagnosis. A carefully implemented operating system. A team that knows how to run it. Three phases, with a defined scope and a useful outcome at every step.

Book a fit callSee our process

A free 20-minute call and a written first read. If there's a credible fit, we define the diagnostic scope; if there isn't, we say so.

Diagnostic from
$3,500

fixed scope, 10 business days

Fit call
20 min

free, no pitch deck

We reply in
24 hrs

Monday to Friday

The methodology

Diagnose. Implement. Grow.

Each phase earns the next. The diagnostic defines the implementation, and the implementation is what makes care worth paying for and acquisition worth switching on.

Phase 01 · Start here

Operations Diagnostic

We map each booking from inquiry through check-in, staffing, payroll and reporting. We put hours and dollars on every handoff and deliver a clearly scoped build plan with a fixed quote. Yours to keep either way.

Terms
Fixed scope, 10 business days. $3,500 single location · $5,000 multiple locations. Credited to implementation within 30 days.
What the diagnostic delivers

From observation to a build plan

  1. 01Map the operating day
  2. 02Find the costly handoffs
  3. 03Define the fixed scope
A plan you keep

What you get

  • The operations map: how a booking moves from inquiry to check-in to staffing to payroll to report, and who carries it between systems
  • The leak ledger: every handoff with hours per week and dollars per year attached, and the way we counted
  • A readiness read on the systems you already run: what connects cleanly, what needs replacing, what should be left alone
  • A clearly scoped build plan priced to one of three implementation tiers, so the next step has no open ends

When this fits

  • Bookings get retyped into the manifest, the schedule and the till
  • Follow-up depends on whoever is free, so it slows down exactly when the season arrives
  • Reporting means copying numbers between tools by hand
  • More demand is arriving than the current process can answer consistently

Phase 02 · Implement

Operations OS Implementation

We connect the systems you approve, build the staff workspace where the handoffs leak, train your team on the new operating process, and document everything in plain language. Changes land in stages your team can absorb, never during peak season.

Terms
$12,000 to $30,000, fixed after the diagnostic. Typical engagement: 4 to 10 weeks.
Single workflow automations, on their own

From separate tools to one system

  1. 01Connect approved systems
  2. 02Test the real workflows
  3. 03Train your team
A system you own

What you get

  • The systems you approve connected: booking platform, scheduling, payroll, register, email and SMS, reporting
  • Where the handoffs between people leak, a staff workspace: manifest, tasks, checklists, sign-in with attribution
  • Follow-up that runs from the records instead of from memory
  • Training, documentation in plain language and thirty days of hypercare. You own the code and workflows
  • Every change documented, tested, and introduced in stages, never during peak season

When this fits

  • You have a diagnostic plan in hand and want it built, not shelved
  • Skilled people are spending real hours carrying information between systems
  • You want a staged, reversible rollout, not a complete system swap

Three scopes, priced from the diagnostic

Connect

$12,000

The systems you already run, wired together. Most first engagements. The team keeps its current screens; the retyping stops.

Operate

$18,000 to $22,000

Connect, plus the staff workspace. Multi-location or seasonal teams where the handoffs between people are the leak.

Own

$25,000 to $30,000

Operate, plus one custom module. Operators who have outgrown a rented tool and want to own the part of the system that makes them money.

Phase 03 · Grow

Care & Growth

After handoff, we can host and monitor the system, ship small changes, and send the monthly report. Once the business can respond consistently, targeted Google Ads and conversion pages are available as an optional service.

Terms
Care $750 to $1,500/mo. Advertising add-on from $500/mo or 20% of ad spend, whichever is greater, 90-day initial term, no markup on ad spend.
See the advertising plans

From handoff to sustained operation

  1. 01Monitor the workflows
  2. 02Resolve the exceptions
  3. 03Report and improve
Care after handoff

What you get

  • Hosting and monitoring of the workflows we built, with alerts the moment something needs a person
  • Small changes and the monthly report, so the system keeps matching the business
  • Google Ads and conversion landing pages, available once the business can answer what they bring in
  • Measurement you can trust: every lead traced back to its source and forward to booked work

When this fits

  • The implementation has landed and you want it kept running without a developer on staff
  • Your team can now respond to every inquiry consistently
  • For advertising: at least $1,000/mo of media budget, so the data means something

What the monthly layer covers

Care plan

$750 to $1,500/mo, after handoff. Single automations we host on their own: $850 to $1,250/mo.

We host the workflows, watch them, ship small changes, and send the monthly report. Templates for review requests, lead reactivation and reporting drop in as they fit.

Conversion landing pages

From $1,799 standalone. Setup waived on Growth and Scale.

Clicks should not land on a generic homepage. One offer, one action, built for phones first and fast, with tracking wired back to the campaigns.

Email winback

SoonIn build. Included with Scale at launch.

Automated welcome, nurture, and winback sequences, so a paid click keeps paying off for weeks after the first visit.

How an engagement runs

From fit call to a system that holds.

Every engagement follows the same sequence, and every step has a defined scope before it starts.

  1. 01

    Fit call and first read

    Free. 20 minutes on how a booking moves through your business, then a first read on one page within 2 business days: the leak we'd look at first and whether a diagnostic is worth your money.

  2. 02

    Diagnostic

    10 business days. We shadow a real operating day, put hours and dollars on every handoff, and deliver a clearly scoped plan with a fixed quote.

  3. 03

    Implementation

    4 to 10 weeks. Approved changes go in, in stages: documented, tested, and trained into your team. You own what we build.

  4. 04

    Care and growth

    Monthly, after handoff. We keep the system running; advertising switches on once the business behind it can respond to what it brings in.

See the full methodology

Next step

Start with a conversation, not a proposal.

A 20-minute fit call to find where the bottleneck actually is and whether a diagnostic is worth your money. If it is, we define the scope. If it isn't, we'll say so and point you somewhere useful.

Book a fit call

FAQ

Questions owners actually ask.

What is the Operations Diagnostic?

A clearly scoped engagement of 10 business days. We map how a booking actually moves through your business, put hours and dollars on every handoff, assess the systems you already run, and deliver a build plan with a fixed quote. Yours to keep whether or not you build it with us.

What does the diagnostic cost, and is discovery really free?

The fit call and the written first read are free. The diagnostic is $3,500 for a single location or $5,000 for multiple locations, fixed before work begins, and credited in full to implementation if you proceed within 30 days.

What does implementation cost?

A fixed price quoted from the diagnostic, in one of three scopes: Connect ($12,000), Operate ($18,000 to $22,000), Own ($25,000 to $30,000). Typical engagement 4 to 10 weeks. Every scope includes training, documentation, thirty days of hypercare and ownership of the code and workflows.

What happens after handoff?

Nothing you don't choose. The care plan ($750 to $1,500/mo) hosts and monitors the system and ships small changes; advertising is a separate add-on on a 90-day initial term, from $500/mo or 20% of ad spend, whichever is greater.

Do you mark up ad spend?

No. You pay Google directly; we never touch the media budget. The management fee is separate and transparent.

Who is this for?

Businesses that run on bookings, staff and seasons: tour, rental and activity operators first and the galleries, lodging, restaurants and local services around them, wherever the team has become the connection between its systems.

Talk to us

Not sure which phase you need? Start here.

Tell us where the friction is. We'll reply within 24 hours and tell you honestly whether it looks like an acquisition problem, a systems problem, or both.

Clearly scoped engagements
No markup on ad spend
24-hour response

We reply within 24 hours, Monday to Friday. No newsletter, no spam.