Built for experience operators. Applied wherever the handoffs leak.
Tour and rental operators come first because it is the business we run. Galleries, hotels, restaurants and local services share the same friction in their own vocabulary: information entered twice, follow-up that depends on memory, skilled people doing admin work. We adapt The Flight Plan to each.
A 20-minute call. We'll determine whether the problem is acquisition, workflow, systems, or a combination.
Diagnose · Implement · Grow
Experience operators first. Then everyone who shares the leak.
Your team should not have to be the connection between its systems. Every vertical below shares that problem in its own form. The method never changes: Diagnose the operation, implement the operating layer, then keep it running and growing. Only the vocabulary does.
Tours, rentals & activities
Tours, rentals and experiences that live and die by the season, running on a booking platform, a scheduling app, a register and an inbox that don’t talk. We built the layer that connects them for an e-bike rental and tour operator with several locations, and we run it every day, so every screen, workflow and number transfers.
Phases 01 & 02 · Friction we remove
- The manifest fed by the booking platform, walk-ins included
- Guides, shifts and payroll reconciled by the system, not by a person
- Overages, card on file charges and refunds with a record that keeps itself
- Seasonal demand captured without overwhelming the team
Phase 03 · Care & Growth
Search campaigns and conversion landing pages timed to when travelers actually plan, switched on once the operation can answer them.
Galleries & luxury retail
A gallery or luxury retailer runs on a small number of valuable relationships: who collects what, who attended the last private event, which piece went where. When that history lives in inboxes and notebooks, follow-up depends on memory and discretion gets harder to maintain.
Phases 01 & 02 · Friction we remove
- One record per client: interests, purchases, placement history
- Timely follow-up after visits, inquiries, and events
- Private event invitations and RSVPs handled consistently
- Controlled access to client information
Phase 03 · Care & Growth
Once follow-up can keep pace, targeted campaigns and conversion pages bring in qualified inquiries without diluting the client experience.
Hotels, lodging & hospitality
Reservations in one system, POS in another, loyalty in a third, and catering inquiries sitting in an inbox. Guests notice the seams: slow replies to private event requests, no follow-up after a great visit. We connect the pieces, and for lodging, direct bookings stop leaking commission to the OTAs.
Phases 01 & 02 · Friction we remove
- Reservations, POS, and guest records connected
- Catering and private event inquiries answered fast
- Guest reactivation and review requests run consistently
- Direct booking flows that outconvert OTA listings
Phase 03 · Care & Growth
Local search campaigns and pages built for bookings, with attribution that shows which channel actually filled the tables and the rooms.
Local & professional services
Auto shops, trades, clinics, and firms lose revenue in the gap between a lead arriving and someone responding. Estimates get rebuilt from memory, the CRM drifts out of date, and past customers never hear from you again. We shorten the response gap and keep records that reflect reality.
Phases 01 & 02 · Friction we remove
- Lead response in minutes, not days
- Scheduling, estimates, and CRM hygiene in one flow
- Reactivation campaigns to past customers
- Reporting you can actually trust
Phase 03 · Care & Growth
Google Ads and conversion pages layered on once the response process holds, so paid leads land in a system built to convert them.
Beyond the core verticals
Work that supports every vertical.
The same methodology applies wherever customer information moves between systems by hand. These are the supporting builds we deliver alongside it.
E-commerce & Storefronts
Shopify storefronts connected to real inventory, so online sales and sales in person share one source of truth.
Internal Tools & Operations
Inventory, work orders, and staff workflows built for how you actually operate when standard software does not fit.
Measurement & Analytics
GA4 migrations and conversion tracking that make reporting reliable enough to base decisions on.
Any vertical
Don't see your industry?
The methodology is built for businesses built on relationships: anywhere customer information gets entered twice, follow-up slows because it depends on memory, or skilled people spend their day on admin work.
From auto repair to dental, contractors to clinics, we start with a diagnostic of how work actually moves, implement the fixes you approve, and only then layer on acquisition.
Book a fit callStart with a conversation
Tell us where the work slows down.
Describe your business and where things get retyped, delayed, or dropped. We'll reply within 24 hours, Monday to Friday. Prefer to talk it through? Book a fit call.