For tour, rental and activity businesses
A better wayto run the day.
Your bookings, your team, your entire operation. Connected.
We build operating systems for tour, rental and activity businesses. Less retyping. Clearer handoffs. More time for the experience you sell.
Start with a free call. Get a written first read within 2 business days.
In person or remote
- Start with a conversation
- 20 minutes / free
- Understand the operation
- 10 days / diagnostic
- Build the operating layer
- 4 to 10 weeks / implementation
The problem
Your team should not have to be the connection between its systems.
The booking is in one tool. The schedule is in another. Your team carries the details between them. We connect those handoffs so people can focus on the guest.
One booking. Two ways of working.
How it runs today: Your team is the connection between the booking platform, the schedule and the report. Each handoff needs someone to remember.
- A booking comes in: The booking is in. Now the copying starts. Copy guest details.
- The team gets ready: Someone has to carry the details across. Update each system.
- The day closes: Rebuild the day from separate records. Reconcile by hand.
With an operating layer: people handle the exceptions, and the system handles the handoffs.
- A booking comes in: Capture once. Keep the context. Guest, departure and balance stay connected to the original booking.
- The team gets ready: Put the right information in the right hands. The manifest, staff schedule and follow-up use the same booking record.
- The day closes: Close the loop without rebuilding the day. Reporting draws from connected records. Exceptions go to a person.
If two or more of these sound familiar, the fix is rarely another tool or a bigger ad budget. It is a working operating layer, and that is what we build.
The engagement model
The Flight Plan: one system, three phases.
First, understand the work. Then connect the systems and train your team. Keep what works, introduce changes in stages, and choose ongoing support after handoff.
Operations Diagnostic
We map each booking from inquiry through check-in, staffing, payroll and reporting. We put hours and dollars on every handoff and deliver a clearly scoped build plan with a fixed quote. Yours to keep either way.
Walk us through a working day.
- Investment
- $3,500 single location · $5,000 multiple locations
- Timeline
- 10 business days
- An operations map: how a booking moves from inquiry to check-in to staffing to payroll to report
- Every handoff named, with the hours and dollars it costs attached and reproducible
- A clearly scoped build plan with a fixed quote. Yours to keep whether or not we build it
Operations OS Implementation
We connect the systems you approve, build the staff workspace where the handoffs leak, train your team on the new operating process, and document everything in plain language. Changes land in stages your team can absorb, never during peak season.
Approve the scope and learn the workflow.
- Investment
- $12,000 to $30,000, fixed after the diagnostic
- Timeline
- 4 to 10 weeks
- Booking, scheduling, payroll and follow-up share one record instead of four retypes
- Staff work from a manifest and a task list that already know what the booking system knows
- Documentation in plain language and training, so the system outlives whoever built it
Care & Growth
After handoff, we can host and monitor the system, ship small changes, and send the monthly report. Once the business can respond consistently, targeted Google Ads and conversion pages are available as an optional service.
Choose the ongoing support you need.
- Investment
- Care from $750/mo · advertising as an add-on
- Timeline
- Monthly, after handoff
- Hosting, monitoring and small changes handled, with a monthly report that writes itself
- Advertising switched on only once the business can answer what it brings in
- No markup on ad spend, and every fee stays flat and published
Each phase stands on its own. The diagnostic gives you a plan you keep either way, and its fee is credited to implementation if you proceed within 30 days. Implementation is quoted fixed from that plan, and care or advertising only start once the system underneath is ready.
Hosted workflow tooling you own, tested and deployed from version control, with documentation in plain language written for the owner and whoever comes after. Every change lands in stages your team can absorb, never during peak season. The tools serve the process; they are never the reason to buy.
Approach & securityProof over promises
We run the system we sell.
Consulting claims are easy to make. This is work you can inspect: we built and operate the systems behind a tour and rental company with several locations: bookings, walk-in rentals, the register, staff scheduling, ads, inventory and reporting. See the results below are measured in the client's own numbers.
Select a system or a result to see the story behind it.
Systems built
Measured results
Who it's for
Built for experience operators. Applied wherever the handoffs leak.
Primary · Tours, rentals & activities
Tour, rental and activity operators with more than one location and a season to survive.
Running on Peek Pro or FareHarbor, scheduling in Homebase or 7shifts, advertising on Google, and still carrying the pieces between them by hand. This is the business we run every day, so every screen, workflow and number transfers.
For operators, specificallyAlso served
Galleries, lodging, hospitality and local services.
Same leak, different vocabulary: a collector who never got a follow-up, a private event request sitting in an inbox, an estimate rebuilt from memory. Same diagnostic, same operating layer, translated into your terms.
- Galleries & luxury retail
- Hotels & lodging
- Restaurants & hospitality
- Local & professional services
Getting started
Discovery is free. The diagnosis is the first thing you pay for.
A 20-minute call and a written first read cost you nothing. If the leak is real and worth fixing, the diagnostic puts numbers and a fixed quote on it.
- 01
Fit call
Free · 20 minutes
We listen to how a booking moves through your business today and where it slows down. No deck, no pitch.
- 02
First read
Free · within 2 business days
One page: what we heard, the leak we would look at first, and an honest answer on whether a diagnostic is worth your money, including "not yet."
- 03
Operations diagnostic
$3,500 to $5,000 · 10 business days
The operations map, every handoff with hours and dollars attached, and a clearly scoped build plan with a fixed quote. Yours to keep either way.
- 04
Decide with real numbers
Fixed quote · credit applied
If you proceed within 30 days the diagnostic fee comes off the implementation. Changes land in stages your team can absorb.
Client story
Big Sur Adventures: the operating layer behind a rental and tour company with several locations.
Walk-in rentals, tours, a retail shop and a seasonal team across several locations, with a booking system, a schedule, a register and an inbox that each held a piece of the day. We built the layer that connects them: the walk-in rental workflow, the staff tools, the online store, the analytics, and the advertising on top. The team stopped carrying information between systems by hand, and the numbers followed.
Start with a note
Prefer to start with a note?
The 20-minute fit call is the direct route. If you'd rather write first, this shorter form works too. We reply within 24 hours, Monday to Friday.